Phone Email Issues

Having difficulty getting your e-mail via your cell phone, the most likely culprit is your cellular phone or service provider.

There are a number of obstacles that may prevent the phone from "looking" into the mailbox (ranging from phone software issues to carrier filters and lack of internet access). These are caused by the phone software, internet access and any filtering on the behalf of the phone service provider).

To check on whether this is the case, please do the following:

1) make sure that you have internet connectivity on your mobile device by visiting any website on the device's browser.

2) Make sure you are using exactly the settings as seen here:

http://www.rpdesign.com/premium-email-help

Note: If you cannot find the exact phone model above then just use

the general settings listen at the top.

3) THEN you can send a test email FROM another account (NOT

under domain AND go to Webmail at http://email.rpdesign.com

to see if the message come there in a few minutes.

Note: IF the message does NOT come to to Webmail THEN provide the email address of the sender and receiver and any possible bounced message to us and we will troubleshoot.

4) NEXT you should check to see if the message comes to the phone. IF in step 1) settings are correct and 2) the phone has internet access and 3) the carrier is NOT blocking ports, servers or has other filters, the message should come.

Note: It's the phone software responsibility to use the internet provided by the carrier to successfully "look" into that same mailbox where the web-base email is "looking". So if you are still having problems bring phone to your carrier to check it out.

 

Let me know after you do the above how it is working for you.  https://rpdesign.com/contact-us